ATI

WE CARRY EVERY PIECE OF THE PROCESS

When implementing new technology, we believe one of the most important steps is to adequately gather the end users' requirements. ATI Consulting Services deliver a well-written, thoroughly-detailed document as the foundation to ensure your project is rolled out successfully.

Our skilled Project Managers follow a time-tested protocol by providing:

  • Methodical timeline documents
  • Task and milestone tracking
  • Regular status reports
  • Effective team-building
  • Technical and non-technical documentation
  • Long-term follow-through beyond system implementation

ATI TECHNOLOGIES

PBX (Legacy or VoIP)

If you are looking for a new phone system for your business then you are in the right place. ATI has over 20 years of experience with business PBX products and services. We understand that a business buyer wants to obtain the greatest value possible for each dollar spent. If your organization is looking to upgrade to an IP telephony or call center application, talk to one of our IP PBX consultants about the best options available today.

Whether you have a small system or a large system, it is important that you understand the latest technologies and begin to plan when a system upgrade would make sense for your organization.

Many PBX manufactures are now embracing Voice over Internet Protocol (VoIP) and the newest technology, Session Initiation Protocol (SIP) as their new systems while limiting the support of their Legacy TDM (Time Division Multiplex) systems.

You may not be thinking about upgrading your telecommunication system since it has worked fine for years, but if the current system is reaching end-of-life, it will no longer be supported by the manufacturer. Then your system that has worked fine for years becomes a very costly system to maintain. Upgrading your system outright to the latest and greatest may make more sense to the bottom line than continually upgrading the various parts of the system no longer under warranty.

Contact Center

Provide your contact center with a multi-media solution that can handle large numbers of inbound inquiries and outbound contacts by email, fax, chat, SMS or phone.

NEW Contact Center & Enhanced IVR Data Sheet DOWNLOAD PDF >

Antioch Case Study DOWNLOAD PDF >

ScreenPops DOWNLOAD PDF >

Process Automation CLICK HERE >

By improving Contact Center Management, you can fine tune Agent performance, scheduling, and workload. New technologies give Agents the tools to serve your customers faster and more efficiently. Your callers will be less frustrated and your agents are less likely to experience burn out.

ATI offers single point solutions for contact centers that address the full multi-media customer experience for self-service, live assistance and deferred help.

  • ACD/Multimedia Queuing to get info to the right agents faster
  • Self-Service Applications will reduce call abandon rates and decrease live interactions
  • Quality Monitoring & Reporting to help fine tune agent performance
  • Unified Voice, Email, and Fax Messages supports mobility
  • Live Agent Assistance via Web Chat allows communication with 3 customers at once
  • Multi-Site Routing gets the call to the appropriate location without delay
  • ScreenPops provide your customer service staff with crucial contact and account details
  • Customer Satisfaction Surveys let you know what needs improvement

IVR/IWR (Interactive Voice Response/Interactive Web Response)

NEW Contact Center & Enhanced IVR Data Sheet DOWNLOAD PDF > Antioch Case Study DOWNLOAD PDF >
Napa Case Study DOWNLOAD PDF >

Our custom designed IVR/IWR applications provide a cost-effective and reliable delivery of time-critical information to any communication device, whether it is a landline or wireless. For example, notifications can be sent for a license expiration date, when taxes or water bills are due, a missed hotel reservation, or even if a traffic ticket is outstanding. Proactive IVR/IWR solutions of this kind have been proven to increase customer satisfaction, increase revenue and reduce collections efforts.

Process Automation

Avoid delays and mistakes by getting rid of time-consuming manual processes. Make your current technology investments work harder and smarter. ATI will connect databases and applications that now operate independently, and allow your staff and customers to experience a seamless workflow.

Visit our Partner’s site Interactive Intelligence regarding Automation:

http://www.inin.com/ProductSolutions/Pages/Four-Steps-to-Process-Automation.aspx

Conferencing & Collaboration

Conference Bridges

Sonexis /Compunetix are a leading global provider of in-house audio/web conferencing solutions and have been manufacturing conference bridges for over 40 years. The ConferenceManager™ platform is an enterprise system designed specifically for customers who spend over $1,500 subscribing to conferencing service providers. The ConferenceManager™ eliminates the costly pay-as-you-go fees of subscription-based conferencing services and provides end-users with a fully integrated platform for scheduling, managing, and conducting conferences. The ConferenceManager™ is designed to work within any existing voice or data network and with an average install time of 90 minutes Sonexis is deployed with minimal cost, effort, or administration. ConferenceManager™ scales easily--from as little as 12 to as many as 800 audio ports/web seats--and allows customers to easily change port counts in any increment, protocols, or features simply by applying a new software license key. For customers, this translates to unparalleled flexibility, allowing them to buy what they need when they need it.

Sonexis specializes in:

  • On-Premise Audio/Web Conferencing Bridges
  • Large Operator Assisted Hosted Conferences (up to 3000 participants)
  • Audio/Web Casting
  • Effective team-building
  • Managed Service Bridge (MSO) Deployments

Experience the Sonexis Advantage Video: http://www.sonexis.com/movie/sonexisVideo.html

Sonexis ConferenceManager™ Demo: http://www.sonexis.com/flash/demo/SWDemo.html

Video Conferencing

Is it possible to conduct several effective meetings in one day, make presentations to clients, and meet new business prospects in distant cities without leaving town? With ATI's LifeSize HD Video conferencing it is! You can still experience personal, "face-to-face" interaction and increase the impact and results of your presentations with HD video conferencing services. With limited travel budgets across all industries, and the pressing need to get more done in less time, there is an increasing demand for this quick return-on-investment technology.

Watch Our Partner LifeSize™'s Video: Reducing Travel Costs and CO2

http://www.lifesize.com/Gallery_and_Resources/Our_Green_Approach/
Reduce_Travel_Costs_and_CO2.aspx

Digital Signage

Watch Our Partner Scala’s Video: What is Digital Signage

Digital Signage DOWNLOAD PDF >

Digital Signage is used to interact, educate, and communicate with your direct target market. High-impact, dynamic content is displayed on strategically placed displays such as plasmas, LCDs, and LEDs. With the flexible scheduling and remote management, Digital Signage is quickly becoming the most sought after new medium to replace static signage.

  • Manage single or multiple displays from one central location via the internet
  • Upload fresh relevant content within minutes
  • Create custom content by reformatting and repurposing existing print, video, text, etc.
  • Schedule content to play any time, any day, or any date
  • Display live RSS feeds such as weather reports, sports scores, news or in house RSS feeds

Partners

ATI has held strong partner alliances with top technology leaders in order to offer your organization the greatest value. We work closely with these companies to develop solutions that solve

VOIP PARTNERS IP CONTACT CENTER PARTNERS
MESSAGING / UNIFIED COMMUNICATIONS CONFERENCING PARTNERS
INTERACTIVE VOICE RESPONSE / SPEECH OTHER PARTNERS

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