Technology

WE CARRY EVERY PIECE OF THE PROCESS

When implementing new technology, we believe one of the most important steps is to adequately gather the end users’ requirements. ATI Consulting Services deliver a well-written, thoroughly-detailed document as the foundation to ensure your project is rolled out successfully.

Our skilled Project Managers follow a time-tested protocol by providing:

Methodical timeline documents
Task and milestone tracking
Regular status reports
Effective team-building
Technical and non-technical documentation
Long-term follow-through beyond system implementation

ATI TECHNOLOGIES

PBX (Legacy or VoIP)

If you are looking for a new phone system for your business then you are in the right place. ATI has over 20 years of experience with business PBX products and services. We understand that a business buyer wants to obtain the greatest value possible for each dollar spent. If your organization is looking to upgrade to an IP telephony or call center application, talk to one of our IP PBX consultants about the best options available today.

Contact Center

Provide your contact center with a multi-media solution that can handle large numbers of inbound inquiries and outbound contacts by email, fax, chat, SMS or phone.

Antioch Case Study DOWNLOAD PDF >

ScreenPops DOWNLOAD PDF >

Process Automation CLICK HERE >

By improving Contact Center Management, you can fine tune Agent performance, scheduling, and workload. New technologies give Agents the tools to serve your customers faster and more efficiently. Your callers will be less frustrated and your agents are less likely to experience burn out.

ATI offers single point solutions for contact centers that address the full multi-media customer experience for self-service, live assistance and deferred help.

ACD/Multimedia Queuing to get info to the right agents faster
Self-Service Applications will reduce call abandon rates and decrease live interactions
Quality Monitoring & Reporting to help fine tune agent performance
Unified Voice, Email, and Fax Messages supports mobility
Live Agent Assistance via Web Chat allows communication with 3 customers at once
Multi-Site Routing gets the call to the appropriate location without delay
ScreenPops provide your customer service staff with crucial contact and account details
Customer Satisfaction Surveys let you know what needs improvement

IVR/IWR (Interactive Voice Response/Interactive Web Response)

Antioch Case Study DOWNLOAD PDF >
Napa Case Study DOWNLOAD PDF >

Our custom designed IVR/IWR applications provide a cost-effective and reliable delivery of time-critical information to any communication device, whether it is a landline or wireless. For example, notifications can be sent for a license expiration date, when taxes or water bills are due, a missed hotel reservation, or even if a traffic ticket is outstanding. Proactive IVR/IWR solutions of this kind have been proven to increase customer satisfaction, increase revenue and reduce collections efforts.

Process Automation

Avoid delays and mistakes by getting rid of time-consuming manual processes. Make your current technology investments work harder and smarter. ATI will connect databases and applications that now operate independently, and allow your staff and customers to experience a seamless workflow.

Visit our Partner’s site Interactive Intelligence regarding Automation:

http://www.inin.com/ProductSolutions/Pages/Four-Steps-to-Process-Automation.aspx

Video Conferencing

Is it possible to conduct several effective meetings in one day, make presentations to clients, and meet new business prospects in distant cities without leaving town? With ATI's LifeSize HD Video conferencing it is! You can still experience personal, “face-to-face” interaction and increase the impact and results of your presentations with HD video conferencing services. With limited travel budgets across all industries, and the pressing need to get more done in less time, there is an increasing demand for this quick return-on-investment technology.

Watch Our Partner LifeSize’s Video: Reducing Travel Costs and CO2

http://www.lifesize.com/Gallery_and_Resources/Our_Green_Approach/
Reduce_Travel_Costs_and_CO2.aspx

Digital Signage

Watch Our Partner Scala’s Video: What is Digital Signage

Digital Signage is used to interact, educate, and communicate with your direct target market. High-impact, dynamic content is displayed on strategically placed displays such as plasmas, LCDs, and LEDs. With the flexible scheduling and remote management, Digital Signage is quickly becoming the most sought after new medium to replace static signage.

Manage single or multiple displays from one central location via the internet
Upload fresh relevant content within minutes
Create custom content by reformatting and repurposing existing print, video, text, etc.
Schedule content to play any time, any day, or any date
Display live RSS feeds such as weather reports, sports scores, news or in house RSS feeds

Partners

ATI has held strong partner alliances with top technology leaders in order to offer your organization the greatest value. We work closely with these companies to develop solutions that solve