Government Interactive Voice Response (IVR) Solutions 

Communicating effectively with the people they serve is of vital importance to government agencies, offices and officers. ATI has 20 years of experience in developing IVR solutions for federal, state, county and local government. By automating manual processes with IVR, agencies are able to collect revenue with greater speed and efficiency. Government employees and agencies are required to achieve efficient service results and more often than not, with reduced head count. Because of the excellence demanded by their constituents more and more national, state, county and local governments are looking at pre-built IVR applications or custom IVR solutions designed, developed, and implemented by ATI to provide timely, automated, two-way communications for their employees, officers, residents, citizens or constituents. Our robust IVR applications and custom IVR solutions are an effective means for government agencies to improve communication, increase service levels and prove results.

Examples of our IVR applications and custom IVR solutions for the federal, state, and local governments include:

• Billing and collection reminders
  
• New service availability announcements
• Public works notices
• School announcements
• Weather announcements
• Benefit registration and status
• Utility outage alerts
• Natural disaster alerts
• Homeland security alerts and announcements
• Auto-attendants
• Speech-driven auto-attendants
• Directory service applications
• Permit and license renewal systems
• Schedule appointments for inspections
• Claim filing for processing
• Reverse 911
• Contests and Sweepstakes
• Call Analytics
• Mobile Web Functionality
  

Our custom designed IVR applications provide a cost-effective, reliable, means for the delivery of time-critical information to any communication device, whether it is a landline or wireless. For example, they can be used to inform people before their licenses expire, when taxes or water bills are due, or even if traffic tickets are outstanding. Proactive IVR solutions of this kind have been proven to increase customer satisfaction, increase revenue and the collection cycle timeframe and reduce collections efforts.  With our custom IVR solutions federal, state, and local officials can deliver consistent, timely and accurate communications to any audiences, efficiently and effectively.