HOSPITALITY OFFERINGS
Hospitality is the friendly welcome and generous treatment offered to guests or strangers…
Today’s demanding traveler expects only the best in customer service. ATI believes the hotel of the future needs to be equipped with the latest technology to give its guests a memorable experience, which is a key element for retention, loyalty and customer satisfaction. Service differentiation, guest room automation and internet & interactive services establish a competitive advantage.
ATI is doing just that by providing a wide selection of robust offerings for every aspect of hospitality communications.
Hotel and resort guests expect a simplified check-in process, in-room high-speed internet, enhanced concierge services, IP voice communications, and much more.
ATI’s solutions ensure interoperability with other popular business and third-party hospitality applications:
• guest room phones
• property management
• call accounting
• premise-security systems
• on-property Wi-Fi
• mobility applications
When it comes to complex hospitality environments, ATI is the trusted advisor by maximizing ROI through expert planning, system design, implementation, and maintenance and support services. ATI also provides, on a global scale, remote monitoring, management, maintenance and technical assistance unmatched by any other communications solution provider in the industry.
SOLUTIONS & PRODUCTS
ATI understands the hospitality industry and offers tailored solutions to meet the communication needs of your staff and guests. The right services, staff and communications tools are essential to ensure that guests have a memorable stay and are sure to come back.
PBX solution - When a hotel’s communications are down, it not only impacts the hotel’s revenue generating ability, but it can compromise guest safety. NEC has been a leader in the hospitality market for the past two decades by providing leading-edge technology that will help improve guest services and enhance hotel staff effectiveness and efficiency.
NEC provides personalized guest messaging in every room. Their hospitality solution offers superior guest services which can automate time-consuming tasks without sacrificing the personal touch. Guests can receive calls or messages anytime, even if there is no operator on duty—an essential feature for international travelers and guests with late-night emergencies.
With Hospitality, you can offer your guests their choice of voice prompts from an expansive list of foreign languages. When outside callers leave messages for a guest, they can hear Hospitality’s easy-to-use prompts in the guest’s preferred language. Hospitality’s conversational interface has set the standard for easy-to-use hotel voice mail systems. To check or leave messages, guests simply respond to yes-or-no questions by pressing touch tones. If they need assistance, they can press ‘0’ at any time to reach an operator. Hospitality also improves internal communications, so your entire facility runs more smoothly.
Mobility – While each hotel is unique, there are still many similarities. Guests demand efficient service, hotel personnel need to ensure that guests and staff are safe around the clock when a problem occurs and technical staff want to know quickly when and where any fault has occurred. ATI’s hotel mobility solutions are robust and essential to an efficient operation. They are compatible with other existing systems such as booking, management, lift and fire alarms and telephone systems, transforming the hotel’s existing fixed systems into an integrated, mobile network of systems enabling the level of service, security, flexibility and efficiency desired by every hotel manager. As an example, work order systems such as porter ordering, room service and room cleaning are effectively managed with a wireless communication system.
Video Conferencing - Is it possible to conduct several effective meetings in one day, make presentations to clients, and meet new business prospects in distant cities without leaving town? With ATI's LifeSize HD Video conferencing it is! You can still experience personal, “face-to-face” interaction and increase the impact and results of your presentations with HD video conferencing services. With limited travel budgets in all industries and the pressing need to get more done in less time there is an increasing demand for hotels to offer such services for small to large events, whether your guests need video conferencing for an hour or several days. The ability to accommodate their needs will result in higher guest satisfaction and retention.
Digital Signage – Hotels, casinos, cruise ships and resorts around the world have embraced digital signage, assisting tourists to acquire the information they need to realize their vacation experience. ATI's digital signage solution provides end-to-end functionality. Through interactive kiosks that serve as virtual concierges in hotel lobbies, this medium provides dinner reservations, directions, activity schedules, and ticket reservations for hotel guests round-the-clock. Large, flat-screen displays provide business executives information on meeting rooms and schedules. In-room screens display branded advertising for hotel amenities including restaurants, spas, and fitness centers. Digital signage has become a part of the hospitality landscape.
WiFi – Hotels and resorts are great examples of environments where mobility is critically linked to service and customer satisfaction. The hospitality industry demands a robust wireless network to deliver exemplary services to their guests. By providing the infrastructure to support mission critical communications, enhanced data and voice services, video delivery, and other luxury-based services, Meru Networks helps the hospitality and leisure industry provide these services on a single, robust, seamless network. Hotels are realizing efficiency gains and better service delivery with Meru’s advanced single channel architecture. Designed for the unique boutique hotel to the largest resort, Meru’s fourth generation architecture is designed to scale to the applications, devices, and services expected by today’s traveler.
