Unified Communications is all about simplifying the user experience.

In today’s workplace, employees have to deal with multiple forms of communication.  A call in a Unified Communications scenario will appear in the user’s device of choice based upon the user’s preferences.  Phone, e-mail, conferencing, presence and collaboration become intermingled, making it possible to combine and use different forms of communication seamlessly and effortlessly.

The basic components of Unified Communications solutions include:

• User Mobility
• Presence
• Telephony (voice, fax, etc.)
• Voicemail/unified messaging
• Email/calendaring
• Conferencing (voice, video and web)
• Instant messaging
• Administration and management
• Contact center

That's because Unified Communications from NEC provides the following key benefits to business:

• Allows companies to react to change better and faster
• Creates an expanded business reach
• Improves business continuity scenarios
• Improves customer service
• Results in fewer integration issues/costs for the IT department
• Delivers industry standard solution for interoperability
• Provides ability to optimize geographically diverse people (seamless teaming)
• Reduces product and administration costs
• Lowers training costs with integrated solution
• Offers productivity improvements due to fewer mail boxes to manage

From an end-user perspective, these are the key user benefits for Unified Communications:

• Empowers users with single-number reach
• Delivers rich presence
• Results in speedier decision making
• Provides improved collaboration (application & doc. Sharing, whiteboard, chat)
• Enables Instant Messaging
• Easier for end users because there are fewer devices to manage
• Reduces travel costs
• Includes new IVR services for users

UC for Enterprise
product set consists of the following components:

Rich Presence.  NEC’s OW5000 middleware enables developers to integrate with third-party software, making sure calls find you, regardless of your location.
 
Unified Messaging. UM8500, the next generation unified messaging platform provides tighter integration including voice, email, and fax.
 
Mobility.   A mobility client solution extends feature-rich enterprise telecommunications to mobile devices, including full-featured messaging, collaboration and dual-mode functionality which reduces the number of cell phone minutes consumed.
 
Desktop Client Productivity Application.  A single desktop application provides easier operation and an improved end-user experience while NEC’s MA4000 provides centralized management with an easy-to-use browser-based interface.
 
Voice.  All unified communications applications are tightly integrated with NEC’s VoIP servers and voice switches.
 
Conferencing.  Video and voice conferencing are tightly integrated with other components of NEC’s Unified Communications Suite.
 
Collaboration.  Document sharing, whiteboard, video conference, voice-bridge conferencing are all included.
 
Contact Center. All components of NEC’s UC portfolio –including presence, conferencing, collaboration, mobility and unified messaging—can be used by call agents to improve the results of their calling campaigns.